Frequently Asked Questions

Not sure about something? You can find there answer here, sometimes!

Lets Help you out...

We love to help! If you have a question, fire it over to our Support Team so they can actually do some work for a change!!
We’re kidding.. our success is built on their knowledge & patience. 

We hate this too!

We make sure that your website is secure, we also use techniques to prevent spam bots and spammers being able to email you, such as Recaptcha (Im not a robot) and also not visibly displaying your email address on the website where possible. Sadly we cannot 100% prevent spam from coming through your mailbox, this can also be effected by the things you associate your email address with, such as signups, other websites and alike. Even as Web Developers, we still get spam. 

If the amount is abnormally large, then please contact support so we can help you the best we can.

This is whats called Google SEO (Search Engine Optimisation)

Please refer to our dedicated information documentation about SEO and how we use it, and also how you can help increase its efficiency.

If you have specific questions that are not highlighted in this documentation, please contact us for more assistance.

 

Emails are an intricate web of irritation that brakes more than your website ever will. With that said, a fix is normally relatively simple. If you are getting bounce backs or Mail Delivery Failure, please send this email to our support team at support@silverback-designs.com so we can establish where the problem is.

Normally we can have email problems fixed straight away, but please do make sure to send us as much info as possible to aid in getting them back online sooner.

If the problem seems to persist, please try restarting the computer/phone/tablet that you are using, 9 times out of 10 this re-establishes a connection and will start working again. Pleas note, bad signal will also interfere with the device connecting to the mail server, as with most mail clients.

Yes.

We deliver your artwork to you in the following formats. JPG, PNG, SVG (if require), EPS & PDF

Each format works well for different areas. So we like to give you every option available to you.